Returns Policy

We hope you love your Toothfairy products. If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Returns

To be eligible for a change-of-mind return, your product must be:

• Unopened and unused

• In its original packaging and condition

• Returned with any hygiene or protective seal fully intact

Please contact us within 14 days of receiving your order if you would like to arrange an eligible return.

Hygiene & Oral Care Products

Many Toothfairy products are personal oral-care products designed to be used in or around the mouth.

For health protection and hygiene reasons, we cannot accept change-of-mind returns once a hygiene-sensitive product has been unsealed after delivery or used.

This means we cannot accept a change-of-mind return where:

• The hygiene seal has been broken, removed or damaged

• The product has been opened where doing so breaks or removes its hygiene protection

• The product has been used or shows signs of use

• The product is otherwise no longer suitable for return for health protection or hygiene reasons

This may apply to products including:

• Electric toothbrushes

• Toothbrush heads

• Retainers and orthodontic appliances

• Dental and oral-care accessories

• Other sealed hygiene-sensitive products identified at the point of sale

For hygiene-sensitive products, once the relevant seal has been broken after delivery, the 14-day change-of-mind cancellation right may no longer apply.

Faulty, Damaged or Incorrect Products

The hygiene restrictions above apply to change-of-mind returns only. They do not affect your statutory rights.

If your product is faulty, damaged, defective, not as described or you have received the wrong product, please contact our Customer Care Team as soon as possible.

We will review the issue and provide the appropriate remedy in accordance with applicable UK consumer law, which may include a repair, replacement or refund.

How to Request a Return

To request a return, contact our Customer Care Team within 14 days of receiving your order and provide:

• Your full name

• Your order number

• The product you wish to return

• Your reason for requesting the return

If your item is eligible for return, our team will provide you with return instructions.

Please do not send products back to us without first contacting our Customer Care Team.

Refunds

Once an eligible returned product has been received and inspected, we will process the approved refund to the original payment method.

We reserve the right to reject a change-of-mind return where a hygiene-sensitive product has been unsealed or used, or where the returned product does not otherwise meet the conditions set out above.

Your Statutory Rights

Nothing in this Returns Policy limits or excludes your statutory rights, including your rights in relation to goods that are faulty, damaged or not as described.

This policy should be read alongside our Terms & Conditions.