Cancellation policy

Subscription, Pre-Order & Cancellation Policy

Certain Toothfairy products and services may be available as a subscription, membership, pre-order or promotional trial. This policy explains how these purchases work and how you can change or cancel them.

Subscriptions & Memberships

When you purchase a Toothfairy subscription or membership, you agree to receive recurring products and/or services at the frequency and for the duration shown at checkout.

Your payment details will be stored securely by our payment provider, and you will be charged according to the billing frequency you selected, unless you have chosen to pay for the relevant period in advance.

Where a subscription is set to automatically renew, it will continue to renew at the stated frequency until cancelled.

Cancelling Your Subscription

You can cancel your subscription at any time to prevent future renewals and charges.

You can manage or cancel your subscription using the link provided in your order or subscription confirmation emails, or by contacting our Customer Care Team.

Cancellation will normally take effect from the next applicable renewal date. If an order or shipment has already been processed before your cancellation, that order may still be charged and dispatched.

Any return or refund relating to products already supplied will be subject to our Returns Policy, including the restrictions applicable to opened or used hygiene-sensitive products.

Pre-Orders

When you place a pre-order, you are reserving a product that is not yet available for immediate dispatch.

Depending on the offer, we may:

Take full payment when you place your pre-order;
Take a partial deposit, with the remaining balance collected later; or
Authorise or securely store your payment method and collect payment when your order is ready for fulfilment.

The applicable payment arrangements and expected fulfilment information will be displayed when you place your order.

Cancelling a Pre-Order

You may request to cancel a pre-order before it has been dispatched. Where payment has already been collected, any amount due to be refunded will be returned to your original payment method.

Once your pre-order has been dispatched or delivered, any cancellation, return or refund will be handled in accordance with our Returns Policy and your statutory rights.

For hygiene-sensitive products, change-of-mind returns may not be accepted once the relevant hygiene seal has been broken after delivery or the product has been used.

Try Before You Buy

Where Toothfairy specifically offers a Try Before You Buy promotion, the applicable trial period and conditions will be clearly displayed before you place your order.

We may authorise your payment method before dispatching the product. You will then have the stated trial period to decide whether to keep the product.

If you choose not to keep an eligible product, it must be returned within the stated trial period and in accordance with the specific conditions of that promotion.

If the product is not returned within the applicable period, your payment method may be charged for the full amount.

Where a Try Before You Buy offer involves an oral-care or hygiene-sensitive product, additional hygiene conditions may apply and will be clearly stated as part of the offer.

Returns & Refunds

Returns and refunds are subject to our separate Returns Policy.

Nothing in this policy affects your statutory rights in relation to products that are faulty, damaged, defective or not as described.

Changes to Subscriptions

If you make changes to your subscription, including changing the delivery frequency, product selection or other subscription options, any changes will apply in accordance with the terms displayed when you make that change.

We recommend making any changes before your next order is processed to avoid an unwanted shipment.